1. Lessons will begin and conclude at the scheduled time. If there is any delay problem, lesson will not be extended.
2. Delays further than 10 minutes will prompt the cancellation of the lesson with no refund.
3. It is necessary to have a good Internet connection and the basic tools (microphone, audio device) to take a lesson. The teacher is not responsible for the technical issues that the student can have during a lesson (bad internet connection, problems with the microphone…)
4. Any insults or hate speech will result with cancelling all of your classes.
PAYMENT POLICY
1. The only online payment service accepted for now is Stripe. No personal data nor money transfer data will be published at the moment of paying.
2. Once you book a lesson (Step 1), you will have to proceed to the payment that you will find at the end of the booking process (Step 2). Unless you have booked a lesson (chosen a day and time), no lesson will be definitely scheduled until the payment transfer is completed.
CANCELLATION POLICY
1. Within 48 hours of the upcoming lesson appointment your lesson is locked and cannot be rescheduled. If you cancel a scheduled lesson with less than 48 hours notice, the lesson must be paid in full. Please contact me as early as possible.
2. If the teacher cancels a scheduled lesson with less than 48 hours notice, the money will be refunded completely and the student will have the option to reschedule the next lesson for half price.
3. If the teacher has any technical issues that prevent her teaching the lesson (e. g. bad internet connection, problems with microphone, etc.) the money will be refunded completely.
4. If you want to cancel a package from which you haven’t scheduled any of the lessons yet, the money will be refunded completely. In case you have taken at least one lesson from that package, the money will be refunded with a 30% penalty for every lesson that has not been taken. If one of these lessons has been scheduled and cancelled with less than 48h of notice, then point 1 of this cancellation policy will apply to that lesson.
5. All the packages have their own expiration date from the day you complete the payment (5 lessons package – 8 weeks / 10 lessons package – 13 weeks). In case you exceed the expiration date and you have still lessons to take, you will not be able to take more lessons from that package.